95 years of experience backing our approach to business
EMR is a leading provider of service, repair, installation and sales to the commercial kitchen and industrial services sectors. Founded in 1927 in Baltimore, MD, we are a 3rd-generation, family-owned and operated business with five service locations across the mid-Atlantic region. Our highly trained technical staff stays on the forefront of evolving technologies to efficiently and effectively service equipment from over 250 manufacturers.
EMR creates a safe, stable and supportive work environment for our employees and their families, while providing the highest level of service to our customers. Our goal is for everyone to feel valued, safe and fulfilled, while enjoying coming to work. This is the EMR way.
CAREERS AT EMR
At EMR we are committed to the professional and personal wellbeing of our staff. We truly see each team member as an extension of our family. With employment tenures of 10-15 years on average, and many retirement celebrations of 25, 30, 35 years, our efforts to retain the industry’s best and brightest are unwavering. We search for the right people – it’s the key to our legacy of success. EMR was founded on core values around customer service, quality, honesty, team work, and workplace safety. An investment is made in each individual on a daily basis to ensure they are thriving and functioning as the best version of themselves – at work and at home. Through employee engagement initiatives, wellness programs, continued education support, and an open-door policy, EMR places the team as a top priority – it’s the EMR way.
Does this sound like the type of environment you’d thrive in? Join us! Click here for a list of our current openings and qualifications.
With 90 years under our belt, EMR’s rich history and success in the marketplace is due to strong leadership values, capacity to embrace change, and ability to recruit and retain the industry’s best technical and support staff. Since 1927, we have demonstrated what a quality driven service company means. That’s how EMR has grown to become the dominant commercial kitchen equipment service agency in the Mid-Atlantic region. Over the years, EMR has expanded our service footprint and opened brick and mortar branches in key areas. In 1967, we moved to 25th street in Baltimore City, where we called the 22,000-square-foot building home to all operations for over 30 years.
With our roots deeply grounded as a motor repair shop, we expanded offerings into commercial and industrial wiring. In 1945, the portable household appliance department opened. Blenders, mixers, toasters, and irons, along with radios, televisions and clocks were repaired in this division. The household appliance department grew and became dominant in the Baltimore area. At one point, it was the backbone of the business, taking in 100 to 150 appliances daily for repairs; 550 to 825 a week. Radio and television service ended in 1966, and in 1988 the household appliance operation in it’s entirety was closed; a result of a lower cost to buy versus repair.
To remain essential in the marketplace, EMR continued to evolve with the times. In 1957, we began exploring the commercial cooking equipment service industry, which today drives the bulk of EMR’s service offerings and revenue from headquarters in Baltimore County. As EMR’s largest branch, we operate out of a 42,000-square-foot building, accommodating the corporate offices, the installation department, a warehouse housing some $3 million dollars in parts, and is home to our largest group of technicians and support staff. The motor shop, a niche but vital offering of EMR’s, is referred to today as the Industrial Division and remains at the 25th Street branch in Baltimore City. It’s renaming represents the diversity of the division, as we now repair motors, provide machine shop services, and troubleshoot electronics and system problems onsite within customers’ facilities.
Presently, EMR, a 3rd generation family owned business, staffs 200 team members and operates five total branches servicing Maryland, New Jersey, Virginia, West Virginia, D.C., Delaware and Pennsylvania.