Our business is caring about your business. COMMERCIAL KITCHENS Parts, service and installation for commercial kitchen equipment of any size. We cover all gas, steam, and electric commercial cooking, bakery, refrigeration, HVAC and food preparation equipment needs. INDUSTRIAL SERVICES Products and services to the industrial elevator, marine, printing, manufacturing, and mechanical industries. We handle all services on-site or in-shop, based on your needs. COMMERCIAL KITCHENS INDUSTRIAL SERVICES CALL NOW: 800-879-4994
Who We Are

WHO WE ARE


EMR is a customer-first and culture-driven service agency, maintaining highly trained technical and support staff. Founded in 1927, we are a three-generation family-owned operation, and a founding member of CFESA.

WHAT WE DO


EMR is a Commercial Kitchen Equipment & Industrial Services agency, offering repairs, installation, and parts to industries such as restaurants, hospitality, education, and health care. With five branches, our service region covers MD, DE, VA, WV, DC, NJ, and PA.

EMR - How We Work

HOW WE WORK


Our quality-standard, safety-first approach supports our field technicians and your overall experience. We provide efficient, quality solutions to the equipment vital to the success of your operation.

LOOKING FOR SERVICES?

Planned maintenance, reactive or emergency repairs, installation needs in your commercial kitchen, or products and services from our industrial division. Our staff is awaiting your contact! 24-hour service guaranteed. Pick your service type below.

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EYE SPY PROGRAM


Our EYE SPY program was developed to engage our internal staff and external partners in supporting our Customer Service Pledge, Employee Code of Conduct, and Commitment to Safety. Our continued focus on creating a zero-negativity environment is at the helm of our operations. Because of this culture-driven approach, we are more fulfilled, productive people, engaged in the core values of our business so that we can support yours.

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HAVE WE EXCEEDED YOUR EXPECTATIONS?

Spread some positivity, join in the fun, and call someone out! To be entered into the monthly prize drawing, complete the short survey identifying who you’re spying on and why they deserve recognition – the more you spy, the higher your chances of winning. Happy Spying!

CONGRATULATIONS TO OUR WINNERS!


The Eye Spy Program shows our commitment to cultivating a positive, family-oriented

company culture. We are excited to congratulate our winners!

 

August Winners: 

Jay Albert – Salisbury Tech

Chris Humphries – DCMV Tech

Jason Goslee – Salisbury Tech

Don Thomspon – DCMV Tech

Blake Johnson, Island House Restaurant | External Winner

 

Check out the winners’ game segments below!

EMR Sales Team EMR TODAY - FEATURED POSTS EMR Sales Team April 28, 2021 / In Commercial Kitchens, EMR General, Featured A successful sales team is one that believes in what they’re setting out to accomplish.   The EMR sales team takes on the responsibility of expanding our business and connecting our products and services to our potential customers, establishing relationships and building loyalty with them lon... READ ARTICLE Adjusting Business Strategy EMR TODAY - FEATURED POSTS Adjusting Business Strategy April 23, 2021 / In Commercial Kitchens, EMR General, Pro Tips, Featured In today’s environment, identifying new revenue streams and creating solutions have become a top priority for those in the hospitality industry.   It’s no surprise that the last 14 months have been the hardest year in hospitality history. One thing the pandemic has shown us, is how fast com... READ ARTICLE 2020 Recap EMR TODAY - FEATURED POSTS 2020 Recap March 3, 2021 / In Well-Being, EMR General, Featured Like Bubba said to Forest Gump – “I’m gonna lean up against you, you just lean right back against me. This way we don’t have to sleep with our heads in the mud.”   And that’s what we’ve done…for almost a year now. Maybe life really is like a box of chocolates…   To ... READ ARTICLE

EMR WHAT PEOPLE SAY ABOUT US The technician was professional, informative and courteous. Thank you for the quality of service provided by your company. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on each project, and the way you conduct business as a whole.” Patricia Tomasello Fire Station 35 EMR WHAT PEOPLE SAY ABOUT US Our tech was one of the best tech's I've ever experienced in my twenty years in this business. His knowledge & ability to call for help when needed showed he really cared about our needs & fixing everything the right way, not just to 'get it done'. He saved Passover for a lot of people who pre-ordered their holiday meals, we couldn't have done it without that oven.” Adam Coconut Club EMR WHAT PEOPLE SAY ABOUT US “We had many experiences with technicians past but ours was the best and he was ahead of everything. He was always on time and worked very hard. He is very professional and we all liked him. I would always call him for future issues with my restaurant. We thank the EMR team.” Mike Oh Manchester Bagel EMR WHAT PEOPLE SAY ABOUT US The tech called before arrival, got to business quickly, resolved our problem in a timely manner, worked in a safe manner in a kitchen that was open for business, and was very pleasant and professional. I appreciated that he didn't try to sell me a part when one wasn't needed. As a small business owner, I especially appreciate that.” Ruth Thompson Rare Opportunity Bakery