Our business is caring about your business. COMMERCIAL KITCHENS Parts, service and installation for commercial kitchen equipment of any size. We cover all gas, steam, and electric commercial cooking, bakery, refrigeration, HVAC and food preparation equipment needs. INDUSTRIAL SERVICES Products and services to the industrial elevator, marine, printing, manufacturing, and mechanical industries. We handle all services on-site or in-shop, based on your needs. COMMERCIAL KITCHENS INDUSTRIAL SERVICES CALL NOW: 800-879-4994
Who We Are

WHO WE ARE


EMR is a customer-first and culture-driven service agency, maintaining highly trained technical and support staff. Founded in 1927, we are a three-generation family-owned operation, and a founding member of CFESA.

WHAT WE DO


EMR is a Commercial Kitchen Equipment & Industrial Services agency, offering repairs, installation, and parts to industries such as restaurants, hospitality, education, and health care. With five branches, our service region covers MD, DE, VA, WV, DC, NJ, and PA.

EMR - How We Work

HOW WE WORK


Our quality-standard, safety-first approach supports our field technicians and your overall experience. We provide efficient, quality solutions to the equipment vital to the success of your operation.

LOOKING FOR SERVICES?

Planned maintenance, reactive or emergency repairs, installation needs in your commercial kitchen, or products and services from our industrial division. Our staff is awaiting your contact! 24-hour service guaranteed. Pick your service type below.

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EYE SPY PROGRAM


Our EYE SPY program was developed to engage our internal staff and external partners in supporting our Customer Service Pledge, Employee Code of Conduct, and Commitment to Safety. Our continued focus on creating a zero-negativity environment is at the helm of our operations. Because of this culture-driven approach, we are more fulfilled, productive people, engaged in the core values of our business so that we can support yours.

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HAVE WE EXCEEDED YOUR EXPECTATIONS?

Spread some positivity, join in the fun, and call someone out! To be entered into the monthly prize drawing, complete the short survey identifying who you’re spying on and why they deserve recognition – the more you spy, the higher your chances of winning. Happy Spying!

CONGRATULATIONS TO OUR WINNERS!


The Eye Spy Program shows our commitment to cultivating a positive, family-oriented

company culture. We are excited to congratulate our winners!

 

October Winners: 

Josh Marks – Delaware Valley Tech

Jerry Little – DCMV Tech

Jeff Hans – IT Support Generalist

Bill Kidd – Baltimore Tech

John Groh, Baltimore Country Club | External Winner

 

Check out the winners’ game segments below!

The holidays are here – is your restaurant prepared? EMR TODAY - FEATURED POSTS The holidays are here – is your restaurant prepared? November 29, 2021 / In -HVAC, Commercial Kitchens, EMR General, Pro Tips, Featured For restaurants and bars, the holiday season rush has officially begun. It’s a time during which your customers want to have fun, get together with loved ones, and of course eat a ton of food. It’s your restaurant’s job to create the right experience depending on the occasion. This can be grea... READ ARTICLE Tips for indoor air quality + comfort all year long. EMR TODAY - FEATURED POSTS Tips for indoor air quality + comfort all year long. October 29, 2021 / In -HVAC, Commercial Kitchens, EMR General, Pro Tips, Featured As winter draws near, make sure your commercial HVAC system is equipped for optimal performance. Pay close attention to these five signs - your system might need service!   Is your space taking abnormally long to warm up? If the HVAC system doesn't reach the set temperature or takes long to ... READ ARTICLE Tips when placing a service call. EMR TODAY - FEATURED POSTS Tips when placing a service call. September 24, 2021 / In Commercial Kitchens, EMR General, Pro Tips, Featured Managing a restaurant kitchen is so much more than overseeing the staff and placing food orders. All of the equipment, systems, and services in a commercial kitchen require routine maintenance. After all, your business is reliant on the performance of it. To ensure an efficient and smooth service fr... READ ARTICLE

EMR WHAT PEOPLE SAY ABOUT US The technician was professional, informative and courteous. Thank you for the quality of service provided by your company. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on each project, and the way you conduct business as a whole.” Patricia Tomasello Fire Station 35 EMR WHAT PEOPLE SAY ABOUT US Our tech was one of the best tech's I've ever experienced in my twenty years in this business. His knowledge & ability to call for help when needed showed he really cared about our needs & fixing everything the right way, not just to 'get it done'. He saved Passover for a lot of people who pre-ordered their holiday meals, we couldn't have done it without that oven.” Adam Coconut Club EMR WHAT PEOPLE SAY ABOUT US “We had many experiences with technicians past but ours was the best and he was ahead of everything. He was always on time and worked very hard. He is very professional and we all liked him. I would always call him for future issues with my restaurant. We thank the EMR team.” Mike Oh Manchester Bagel EMR WHAT PEOPLE SAY ABOUT US The tech called before arrival, got to business quickly, resolved our problem in a timely manner, worked in a safe manner in a kitchen that was open for business, and was very pleasant and professional. I appreciated that he didn't try to sell me a part when one wasn't needed. As a small business owner, I especially appreciate that.” Ruth Thompson Rare Opportunity Bakery